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Solutions · Customer service

Every customer request, closed with a record.

booming turns support calls and chats into resolved tickets, follow-ups and quality checks, without agents retyping anything.

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What it looks like

One real exchange, three steps.

CustomerThis is the third time I am calling about the delivery. Nobody called me back.
boomingFlagged: repeat contact, frustrated tone, unresolved delivery issue. Ticket opened, call-back scheduled for 3 pm.
01

Capture

Calls and chat threads are captured as they happen across every channel.

02

Understand

Request, sentiment and unresolved items are extracted and matched to the customer history.

03

Act

Tickets and call-backs are created automatically, with a summary for the next agent.

With and without booming

WithoutWith booming
After the callAgent writes notes if time allowsSummary and ticket created automatically
QualityA small sample is reviewedEvery conversation is checked
Follow-upDepends on memoryReminders and call-backs are scheduled

Who it is for

  • Support and service centres handling calls and chat
  • Team leads who need to see repeat issues early
  • Quality teams reviewing more than a sample

What you get

  • Ticket, summary and next action per conversation
  • Repeat-issue and sentiment flags
  • Full-coverage quality review
Other solutionsSalesCompliance & legalStore operations

Automate the business, not the form.

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