Trust & Security

Private by design

Conversation data is encrypted in transit and at rest. It is not used to train general models unless the customer organisation explicitly opts in.

Access control

Access is limited by role. Reps, managers and administrators see only what their role needs, and sensitive actions are restricted to administrators.

Tenant separation

Each customer organisation's data is kept logically separate from others.

Traceability and audit

Every insight links back to the original words, and key actions are logged so they can be reviewed.

Retention and deletion

Customer organisations set how long recordings and derived data are kept and can request deletion.

Singapore and PDPA

We design our practices around the Singapore Personal Data Protection Act 2012. Read the Privacy Policy and the Recording & Consent guide for details.

Report a concern

If you think you have found a security issue, email security@booming.ai and we will respond promptly.

Last updated: 3 November 2026. Questions: business@boomingbooming.com