Recording & Consent

The simple rule

Before you record, take a moment to let others know and get their okay. This applies to calls, meetings, in-person conversations and messages you capture with booming.

Why it matters in Singapore

Under the Personal Data Protection Act 2012, organisations generally need consent to collect, use or disclose personal data, and must tell people the purposes. A voice recording or chat log is personal data when it identifies a person. Telemarketing calls and messages to Singapore numbers are also subject to the Do Not Call rules.

Phone calls

Say it at the start: "This call may be recorded so we can keep accurate notes and follow up. Is that okay?" If the person says no, do not record.

Meetings and in-person

Tell everyone in the room or on the video call at the start, and note it in the invitation. If someone joins late, tell them too.

WeChat, WhatsApp and other chat

Only connect conversations where the other person has been told that messages are kept and processed for business purposes. A short line in the first message or your profile is a good habit: "We keep notes of our chats to follow up properly."

Sample notice

"Hi, we use booming to keep notes of our conversations so we can follow up accurately. If you prefer we do not record, just let me know."

If someone withdraws consent

Stop recording, and ask your administrator to delete the relevant recording and derived data if the person requests it.

Last updated: 3 November 2026. Questions: business@boomingbooming.com